{"id":2078,"date":"2026-03-19T16:24:09","date_gmt":"2026-03-19T14:24:09","guid":{"rendered":"https:\/\/veinitaja.ee\/?page_id=2078"},"modified":"2026-09-27T20:45:17","modified_gmt":"2026-09-27T17:45:17","slug":"muugitingimused","status":"publish","type":"page","link":"https:\/\/veinitaja.ee\/en\/muugitingimused\/","title":{"rendered":"Terms of Sale"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-2 sc_layouts_column_icons_position_left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8 sc_layouts_column_icons_position_left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><b>ONLINE STORE TERMS OF SALE<\/b><\/p>\n<p>Online store <b>www.veinitaja.ee<\/b> (hereinafter the Online Store) <b>owner<\/b> is a company named <b>Veinitaja O\u00dc <\/b>(reg. code 16108509). The company's registered address is Rapla tn 5-6, Kesklinna district, Tallinn, Harju county, 11312.<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li><b><\/b><b>Validity of the sales contract, product and price information<\/b><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>These terms of sale apply to purchases made in the Online Store.<\/p>\n<p>The prices of the products sold in the online store are indicated next to the products. All prices of goods sold in the online store are in euros and include VAT.<\/p>\n<p><b>For larger orders (from 30 bottles), we recommend sending us an e-mail<\/b>, as this way you can receive an additional discount. The discount percentage varies depending on the product, generally ranging between 5-15%. More information is available at <a href=\"mailto:info@veinitaja.ee\">info@veinitaja.ee<\/a> or by phone at +372 5854 7274.<\/p>\n<p>Information about the goods is provided in the Online Store directly next to the goods. If the Buyer has questions about the goods, they are welcome by e-mail at <a href=\"mailto:info@veinitaja.ee\">info@veinitaja.ee<\/a>. E-mails are answered within 48 hours at the latest, but usually at the earliest opportunity. You can also call +372 5854 7274 for information. You can also leave a message at the same number, and we will respond as soon as possible.<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol start=\"2\">\n<li><b><\/b><b>Placing an order<\/b><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>To order goods, add the desired products to the shopping cart. To place the order, fill in the required data fields and choose the delivery method that suits you. The payable amount is then displayed on the screen and can be paid securely via <b>Estonian bank payments<\/b>.<\/p>\n<p><b>NB!<\/b> When paying via bank link, be sure to click the button <b>\u201cBack to merchant\u201d<\/b>on the bank's page to ensure the payment is completed successfully.<\/p>\n<p>Payments are processed by <a href=\"http:\/\/www.maksekeskus.ee\/\"><b>Maksekeskus AS<\/b><\/a><b>. <\/b>Payment takes place outside the Online Store in a secure environment (when paying via bank link, in the secure environment of the respective bank). The Online Store has no access to the customer's bank or credit card details. The contract enters into force upon receipt of the payable amount in the Online Store's bank account.<\/p>\n<p>The owner of the Online Store is the controller of personal data and transfers the personal data necessary for processing payments to the authorised processor Maksekeskus AS.<\/p>\n<p><b>If the ordered goods cannot be delivered due to being out of stock or for another reason<\/b>, the Buyer will be notified as soon as possible and the money paid (including delivery costs) will be refunded promptly, but no later than within 14 days of sending the notification.<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol start=\"3\">\n<li><b><\/b><b>Delivery<\/b><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>The Buyer has the following options for receiving the goods:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>have the goods delivered to a convenient <b>Smartpost parcel locker<\/b>;<\/li>\n<li>choose the <b>courier delivery<\/b> option (generally not same-day).<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Order assembly and delivery is handled by AR Agentuuri AS.<\/p>\n<p>Hinnale v\u00f5ib lisanduda kauba k\u00e4ttetoimetamise tasu. Kauba k\u00e4ttetoimetamise tasu s\u00f5ltub Ostja asukohast ning k\u00e4ttetoimetamise viisist. K\u00e4ttetoimetamise tasu kuvatakse Ostjale tellimuse vormistamisel.<\/p>\n<p><b>For free delivery<\/b> <b>in Tallinn<\/b> the order total must be at least <b>85\u20ac <\/b>(incl. VAT). <b>Elsewhere in Estonia <\/b>the minimum order for free delivery is <b>100\u20ac <\/b>(incl. VAT). Otherwise, the delivery fee is <strong>10<\/strong><strong>\u20ac<\/strong> (incl. VAT) and <strong>15\u20ac<\/strong> (incl. VAT).<\/p>\n<p><b>Alcohol is sold and handed over only to adults (18+)<\/b>. Upon handover of orders, age is verified against an identity document. If no document is presented, the goods will not be handed over and will be returned to the main warehouse. If the customer still wishes to redeem them afterwards, an invoice for re-shipping will be issued, and once paid, the order will be dispatched again. The amount of the invoice depends on the destination of the shipment.<\/p>\n<p>Orders can be placed in the Online Store at any time, but there are time restrictions on handover.<b> Depending on the chosen options, goods can generally be received<\/b> <b>on working days between 9.00-18.00<\/b>. <strong>F<\/strong><b>or parcel lockers, please take into account their opening hours. <\/b>If you wish to receive the goods at a specific time or have additional questions about delivery, please contact us by writing to <a href=\"mailto:info@veinitaja.ee\">info@veinitaja.ee<\/a> or by calling +372 5854 7274.<\/p>\n<p><b>Shipments generally reach the destination specified by the Buyer within 1-4 working days <\/b>alates m\u00fc\u00fcgilepingu j\u00f5ustumisest. Tallinnas toimub see \u00fcldplaanis 1-2 t\u00f6\u00f6p\u00e4eva, mujal mandril 1-3 t\u00f6\u00f6p\u00e4eva jooksul. Saartele tarne v\u00f5tab tavap\u00e4raselt aega 2-4 t\u00f6\u00f6p\u00e4eva. Mida (kellaajaliselt) hiljem on tellimus tehtud, seda reaalsem on, et kauba tarne v\u00f5tab rohkem aega.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p><b>In exceptional cases<\/b> (for example larger pre-orders where sufficient stock is not immediately available but is arriving or can be specially ordered for the customer), we have the right to deliver the goods within up to 60 calendar days. In such cases, the exact delivery date is agreed with the Buyer.<\/p>\n<p><strong>We only deliver goods within Estonia.<\/strong><\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol start=\"4\">\n<li><b><\/b><b>Right of complaint and withdrawal<\/b><b><\/b><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>After receiving the order, the Buyer has the right to withdraw from the contract (purchase) concluded in the online store within 14 days.<\/p>\n<p>The right of withdrawal does not apply if the Buyer is a legal person, unless mutually agreed otherwise.<\/p>\n<p>To use the 14-day right of return, the ordered goods must not have been used in any way other than is necessary to verify the nature, characteristics and functioning of the goods in the manner intended.<\/p>\n<p>If the goods have been used for purposes other than necessary to verify their nature, characteristics and functioning, or show signs of use or wear, the Online Store has the right to reduce the refundable amount in accordance with the decrease in the value of the goods, or not to refund the amount at all (e.g. if a bottle has been opened but no actual fault is found). \u201cI don't like this wine \/ it's not to my taste\u201d is not sufficient grounds for returning a drink.<\/p>\n<p><strong>The exception is wines with cork taint or other faults common in the wine world.<\/strong> In the aforementioned cases, the owner of the Online Store may request the bottle back to verify its non-conformity. If a fault is confirmed, the Buyer will be refunded the full amount for the goods (including delivery costs) or the wine will be exchanged for a fault-free product, as mutually agreed.<\/p>\n<p><b>To return goods<\/b><strong> a free-form withdrawal application must be submitted to <a href=\"mailto:info@veinitaja.ee\">info@veinitaja.ee<\/a>.<\/strong> The application must include the following information:<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><b><\/b>date of purchase and\/or invoice number;<\/li>\n<li><b><\/b>the exact name of the goods being returned (as listed in the Online Store or on the invoice);<\/li>\n<li><b><\/b>the quantity of goods being returned;<\/li>\n<li><b><\/b>the batch number of the goods being returned (visible on the bottle);<\/li>\n<li><b><\/b>the reason for the return;<\/li>\n<li><b><\/b>bank account details (full name, account number and name of the bank)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>The Buyer must return the goods within 14 days of submitting the application or provide proof that they have handed the goods over to a carrier within that period. If the Buyer has not done so within this time, the Online Store has the right to reject later claims, although the Online Store's primary concern is always the customer's well-being.<\/p>\n<p>Upon receipt of the returned goods, the Online Store will refund to the Buyer's bank account all payments received from the Buyer under the contract promptly, but no later than 14 days after receiving the withdrawal application. The only exception is that the delivery fee is not refunded if express courier was chosen.<\/p>\n<p>The Online Store may withhold refunds until it has received the goods that are the subject of the contract, or until the Buyer has provided proof of having sent the goods back, whichever occurs first.<\/p>\n<p>The Online Store has the right to withdraw from the sale and refund the purchase amount if the price of the goods in the online store has, due to human error, been marked significantly below the market price. If the error is discovered after the goods have already been dispatched from the warehouse, the Online Store loses this right. The Buyer has the right to proceed with the order by also paying the difference caused by the error. In such a case, the Online Store will meet the Buyer halfway and apply a -15% discount to the full price of the goods. A separate invoice for the difference will be sent to the Buyer, and once paid, the processing of the purchase continues as usual.<\/p>\n<p>The Online Store is not liable for defects that arise after the goods have been handed over to the buyer.<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol start=\"5\">\n<li><b><\/b><b>Direct marketing and processing of personal data<\/b><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>Veebipood kasutab ostja poolt sisestatud isikuandmeid ainult tellimuste t\u00f6\u00f6tlemiseks ning kauba saatmiseks. Veebipood peab edastama vajalikud isikuandmed veoteenust pakkuvale ettev\u00f5tetele selleks, et nemad saaksid kauba kohale toimetada.<\/p>\n<p>The owner of the Online Store is the controller of personal data and must also transfer the personal data necessary for processing payments to the authorised processor, i.e. <strong>Maksekeskus AS<\/strong>. <strong>The Online Store has no access to the customer's bank or credit card details.<\/strong><\/p>\n<p>The Online Store sends newsletters and offers to the buyer's e-mail address only if the buyer has expressed the wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct marketing messages.<\/p>\n<p>The buyer can opt out of offers and newsletters sent by e-mail at any time by notifying us via e-mail or by following the instructions in a previously received e-mail (\u201c<strong>unsubscribe<\/strong>\u201d).<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol start=\"6\">\n<li><b><\/b><b>Resolution of disputes<\/b><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>If the buyer has complaints regarding the Online Store, they should be sent by e-mail to <a href=\"mailto:info@veinitaja.ee\"><b>info@veinitaja.ee<\/b><\/a> or by calling <b>5854 7274<\/b>.<\/p>\n<p>The primary aim of the Online Store is to resolve disputes amicably in a manner satisfactory to both parties.<\/p>\n<p>If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer may turn to the Consumer Disputes Committee. The procedural rules and application form are available <a href=\"https:\/\/komisjon.ee\/et\/avalduse-esitamine\">here<\/a>.<\/p>\n<p>The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. Reviewing the buyer's complaint in the committee is free of charge.<\/p>\n<p>The buyer may also turn to the European Union's online dispute resolution platform.<\/p>\n<p>H\u00e4id ostukogemusi!<br \/>\nVeinitaja O\u00dc<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8 sc_layouts_column_icons_position_left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space  height_tiny\"   style=\"height: 100px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_empty_space\"   style=\"height: 3.4em\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-8 sc_layouts_column_icons_position_left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"VEEBIPOE M\u00dc\u00dcGITINGIMUSED Veebipoe www.veinitaja.ee (edaspidi Veebipood) omanik on ettev\u00f5te nimega Veinitaja O\u00dc (reg. kood 16108509). Ettev\u00f5tte juriidiliseks aadressiks on Rapla tn 5-6, Kesklinna linnaosa, Tallinn, Harju maakond, 11312. M\u00fc\u00fcgilepingu kehtivus, kauba- ja hinnainfo M\u00fc\u00fcgitingimused kehtivad Veebipoest kaupade ostmisel. Veebipoes m\u00fc\u00fcdavate toodete hinnad on m\u00e4rgitud toodete juurde. K\u00f5ik veebipoes m\u00fc\u00fcdavate kaupade hinnad on eurodes ning sisaldavad k\u00e4ibemaksu. Suuremate tellimuste (alates 30&hellip;","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2078","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/veinitaja.ee\/en\/wp-json\/wp\/v2\/pages\/2078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/veinitaja.ee\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/veinitaja.ee\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/veinitaja.ee\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/veinitaja.ee\/en\/wp-json\/wp\/v2\/comments?post=2078"}],"version-history":[{"count":33,"href":"https:\/\/veinitaja.ee\/en\/wp-json\/wp\/v2\/pages\/2078\/revisions"}],"predecessor-version":[{"id":2494,"href":"https:\/\/veinitaja.ee\/en\/wp-json\/wp\/v2\/pages\/2078\/revisions\/2494"}],"wp:attachment":[{"href":"https:\/\/veinitaja.ee\/en\/wp-json\/wp\/v2\/media?parent=2078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}